Terms and Conditions

About Jena Digital Solutions

Jena Digital Solutions is a digital marketing agency headquartered in Bhubaneswar, Odisha, India, owned and operated by Mukesh Kumar Jena. We specialize in digital marketing services including:

  • Search Engine Optimization (SEO)
  • Google Ads and Facebook Ads Campaigns
  • Local SEO Services
  • Social Media Management
  • Graphic Design
  • Lead Generation Services
  • Business Branding & Strategy
Terms and Conditions Jena Digital Solutions

Acceptance of Terms

By accessing or using our Site, services, tools, resources, or making purchases, you agree to be bound by these Terms and any additional terms and conditions that may apply. If you are using the services on behalf of an organization, you are agreeing to these Terms for that organization and warranting that you have the authority to bind the organization to these Terms.

Eligibility

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction. By using our services, you represent and warrant that you meet this requirement.

Services Provided

We offer a wide range of digital marketing services, including but not limited to:

  • Search Engine Optimization (SEO) – On-page, off-page, technical, and local SEO
  • Advertising – Google Ads, Meta Ads (Facebook, Instagram), YouTube ads
  • Social Media Marketing – Campaign strategy, calendar creation, content management
  • Content Creation – Copywriting, social media content, ad copies
  • Graphic Design – Logos, brand kits, banners, social post templates
  • Lead Generation – Campaign-based or organic leads for specific niches
  • Website Management – WordPress edits, content updates, plugin management

Details of each service, including pricing and timelines, will be provided during consultations or in your project agreement.

User Responsibilities

When using our services or website, you agree that:

  • You will not use the Site or services for unlawful purposes.
  • You will not attempt to hack, reverse engineer, or interfere with our systems.
  • You will provide accurate and truthful information at all times.
  • You are responsible for maintaining the confidentiality of your account login details.
  • You are responsible for any activity conducted through your account.

Payments and Billing

All payments for our services must be made in full and on time as outlined in the proposal or service agreement. Accepted payment methods include:

  • UPI
  • Bank transfer
  • Credit/Debit Card
  • PayPal (for international clients)

Late Payments: A delay in payment may result in a delay in delivery or project suspension. Continued non-payment may result in legal action and additional collection fees.

Refund Policy

We are committed to delivering high-quality digital marketing services. Due to the nature of digital work (such as SEO, content, ads, and branding), we follow a no-refund policy once the project has been initiated and the work has commenced.

Partial refunds may be considered only in exceptional cases where services have not been delivered as agreed and are not fixable.

Intellectual Property

All content, designs, text, graphics, images, videos, and branding created by Jena Digital Solutions are the intellectual property of the company unless otherwise stated.

  • You may not reuse, reproduce, or distribute any content from our Site without prior written permission.
  • Clients retain full rights to designs and materials delivered to them once the final payment is made.

Client Materials

If you provide us with any content, images, logos, or materials for use in a project, you:

  • Represent that you have the legal right to use and share those materials.
  • Agree not to provide materials that infringe any copyright or intellectual property.
  • Acknowledge that we may refuse any offensive or inappropriate material.

Service Timelines

Project timelines are estimates and depend on:

  • Client feedback and timely approvals
  • Scope of work and customization
  • Availability of resources

We do our best to deliver projects on time, but we are not liable for delays due to force majeure, client-side delays, or third-party service interruptions.

Third-Party Tools and Integrations

Our website or services may include tools, platforms, or plugins provided by third-party vendors. These may include:

  • Google Analytics
  • Meta Ads Manager
  • Mailchimp
  • Canva
  • WhatsApp widgets
  • Elementor and WordPress plugins

We are not liable for any issues caused by the use or failure of third-party tools. Users are subject to each third party’s terms and policies.

Termination of Services

Jena Digital Solutions reserves the right to terminate or suspend services under the following conditions:

  • Violation of these Terms
  • Non-payment or fraud
  • Abuse or unethical client behavior
  • Legal requirements or force majeure

In the event of termination, any outstanding balance must be paid in full immediately.

Limitation of Liability

To the fullest extent permitted by law:

  • Jena Digital Solutions shall not be liable for any indirect, incidental, or consequential damages.
  • We do not guarantee specific results such as search rankings or guaranteed leads.
  • All marketing and digital strategies are subject to change and market conditions.

Our liability is strictly limited to the amount you have paid for the specific service in dispute.

Privacy Policy

Our Privacy Policy governs how we collect, use, and store your data. By using our services, you agree to the terms outlined in our Privacy Policy.

Key highlights:

  • We do not sell your data.
  • We only collect data necessary to deliver services.
  • You can request, correct, or delete your data at any time.

Copyright & DMCA

If you believe your copyrighted content is being used unlawfully on our site or in any materials we produce, please notify us with the following:

  • A description of the copyrighted work
  • The URL or location where the infringement occurred
  • Your name and contact info
  • A statement that you are the copyright holder

We will respond promptly and remove or investigate the content in question.

Affiliate Disclosure

We may include affiliate links on our blog or recommendation sections. If you click and make a purchase, we may earn a small commission. This comes at no additional cost to you and helps support our content.

Indemnification

You agree to indemnify and hold harmless Jena Digital Solutions, its owner Mukesh Kumar Jena, team members, and affiliates from any claims, losses, damages, liabilities, and expenses (including legal fees) resulting from:

  • Your breach of these Terms
  • Your use of our website or services
  • Your violation of any law or third-party rights

Governing Law and Jurisdiction

These Terms are governed by the laws of India, specifically under the jurisdiction of Bhubaneswar, Odisha.

Any legal disputes shall be handled in courts located in Bhubaneswar, Odisha.

Modifications to Terms

We reserve the right to modify or update these Terms at any time without prior notice. Changes become effective upon posting. Continued use of our services implies acceptance of the revised Terms.

Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please reach out to us:

📧 Email: [email protected]
📞 Phone: +91 7064168697
🌐 Website: www.jenadigitalsolutions.com
📍 Address: Bhubaneswar, Odisha, India

Thank you for choosing Jena Digital Solutions.
By accessing our platform and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.